Support Services

This post attempts to clarify the 'Type and Extent of Support Services' provided by 'Shweta Softwares' for it's product RTSlink DLL.

Readers are invited to post their comments / views / suggestions to this post itself. Please mention your Name and City.

WHAT SUPPORT SERVICES WE OFFER FOR RTSLINK DLL

Point 1
Support services are provided for a period of 90 days
Remarks:-
Integrating an Application with Tally Software may require 3-4 weeks appx. This time duration depends upon various factors like the a) Time devoted by the Developer b) The programming experience of the Developer etc.

Support Services include access to password protected resources at our site and blog-site and this is limited to a period of 90 days.

Point 2
Queries are addressed within 24 to 48 hrs
Remarks:-
The average time has been less than 24 hours.

Point 3
Support services are provided by email
Remarks:-
Support services are normally provided by email. In demanding situations (which requires us to get lots-of-information from the Developer) we do provide support by Chat over Yahoo Messenger or Google Talk.

Point 4
Support services are cover the following :-
- Providing Basic guidelines for the Tally Integration process
- Providing guidance and sample codes for using the RTSlink DLL functions
- Providing guidance and sample XML tags to Create; Alter; Delete the Masters and Vouchers using RTSlink DLL
- Providing guidance and sample XML tags to Fetch Tally Reports data using RTSlink DLL
- Helping out in writing proper XML tags
- Helping out in TDL (to a certain extent)
- Access to XML Tags and TDL codes (which is provided to registered users only)

Point 5
Resources provided by Shweta Computers for it's product RTSlink DLL
- Instructions Manual, "RTSlink - An Insight" which covers detailed explanation of features like XML DOM
- XML tags at www.rtslink.com/TallyXMLTags.htm
- Software Registration utility for ONLINE or OFFLINE registration of the DLL

Shweta Computers, assures it best services and shall put all efforts to provide utmost satisfaction to its customers.

However, we would like to point out certain issues / things which are not covered under the Support services for our product RTSlink DLL. Here's it...

WHAT ALL IS NOT COVERED UNDER SUPPORT SERVICES FOR RTSLINK DLL

- Developing and providing customized TDL solutions as a part of RTSlink DLL package
- Developing and providing any other customized Program (Accounting or otherwise) as a part of the RTSlink DLL package
- Providing the source-code of the DLL
- Any sort of changes in the RTSlink DLL
- Customized solutions like demanding
"I have Software for Garments or Pharma Industry. Please provide me source-code of an accounting software for this particular industry with implementation of RTSlink DLL"

TDLplayground
Shweta Computers, has developed a blog-site tdlplayground, wherein it attempts to provide guidance and sample programs to Customize Tally Accounting Software using TDL (i.e. Tally Definition Language) FREE of cost.

Final Words
Business involves trust between Buyer and the Seller. And we are here to put the best of our efforts to WIN your trust.

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